FAQ

The details, upfront.

Booking, pricing, emergencies, and what happens if a job doesn't go well.

How does booking work?

You fill out a short form: what's the problem, is it urgent, photos if you have them, your address and contact info, and a few appointment windows. Nothing is charged at booking. We confirm a specific window within an hour and dispatch a vetted pro; the service call fee is billed after the job is complete.

What does the service call fee cover?

It covers dispatch of a vetted, licensed pro and their on-site diagnosis. Nothing is charged when you book — the fee is billed after the job is complete and applied toward the total cost of the work, not added on top.

How much is the service call fee?

A standard service call is $22.50. An urgent (24/7 dispatch) call is $50.00, on the services where urgent dispatch is offered. Some services — including gutter cleaning, lawn care, and handyman work — are scheduled at standard rates only. The fee is billed after the work is done and applied toward the total.

How do you handle emergencies?

For active leaks, sewer backups, no water, no heat, or a failed water heater — submit the booking form and mark the request urgent. A real person in Cincinnati triages urgent requests 24/7 and dispatches immediately. Typical on-site arrival is 60–120 minutes.

How much will the actual work cost?

The pro diagnoses on-site and gives you a flat quote before any work begins. No time-and-materials games. The service call fee is applied toward that quote.

Are your pros licensed and insured?

Yes. Every pro on our roster is vetted, licensed where required, and carries current general liability insurance. We verify on onboarding and re-verify annually.

What if I am not happy with the work?

Email us at info@columbiaridgeservices.com. We stand behind every job on our roster. If something isn't right, we make it right — and if a pro can't perform, they come off the roster.

Do you offer maintenance for landlords?

Yes — see our landlord maintenance page. We handle tenant coordination, per-visit spending caps, and itemized invoices with photos.

What trades do you cover?

Plumbing, HVAC, electrical, roofing, gutter cleaning, lawn care, and general handyman work. We are plumbing-first, with the other trades rolling out on the same vetted-roster model.

Ready to book?

Two minutes online. We confirm a window within the hour.